Qualification: 1. At least 5 ~ 8 years of Call Center service delivery experience in a professional environment or equivalent, 4 years at the supervision or management level. 2. Bachelor’s degree or higher in Computer Science, or Information System, or related field. An equivalent combination of education and experience is acceptable. 3. Good people and team management skill. 4. Ability to communicate to technical and non-technical staff in verbal/written form in English. Must be proficient in both Chinese and English. 5. Self-management skills and proactive at taking initiatives and doing work. 6. Familiar with document management and process workflow. 7. Hands-on experience in developing IT policies